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 1.30-Day Satisfaction Guarantee
Your space should feel perfect, so we offer a 30-day return policy on all our orders. If you decide your piece isn’t quite right, we’re here to help. You can initiate a return or exchange up to 30 days from the date of delivery. 

2.Free Exchanges
You can exchange any product in your order up to 30 days after delivery. Shipping on your first exchange for any item is free of charge. If you decide to exchange that item again (i.e. more than once) you will be responsible for any forward and return shipping fees.
Please note: All exchanges must be made with the original iHandicrafts packaging. If you don't have the original packaging on hand, there is an additional $20 repackaging fee per item.
Our team will work with you to coordinate a day and time to simultaneously drop off your new item and pick up your exchange. If the new item costs less than the one you’re exchanging, we’ll refund the difference to your original method of payment. If it costs more, we will charge the difference while setting up the exchange.
We're unable to offer free exchanges outside our standard service area, but please get in touch with us and we’ll be happy to provide a shipping estimate.

3.Returns
If you decide your piece isn’t quite right, you have up to 30 days from the date of delivery to return your item(s). Our team is here to help.
You can return your iHandicrafts product for any reason — even if you just changed your mind. To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging on hand. Returns made inside our standard service area will incur a $39 return shipping fee — for some smaller items, a $19 return shipping fee will apply. Returns outside our standard service area are subject to a return fee in the same amount as the forward shipping fee.
Please note: All returns must be made with the original iHandicrafts packaging. If you do not have the original packaging on hand, there is an additional $20 repackaging fee per item.
Once the item is back at our warehouse, it will be inspected by our team. Provided it is in as-new condition, we will issue a refund less repackaging fees (if applicable), and outbound and return shipping fees.

4.Warranty
Sometimes the universe conspires against us. In the unlikely event your piece arrives to you in less than perfect condition, please get in touch. To help us assess the issue, please send photographs of the product taken from various angles and distances. If possible, include photos of the box the product arrived in, as it may have been damaged during transport. If the issue can’t be documented with photos, short videos are also welcome.
Our manufacturer’s warranty covers defects in materials and workmanship for one year from a product’s date of delivery. If you experience issues with your Article piece, please let our team know. We will organize replacement parts, repairs, and, in necessary cases, complete replacements.
Please note that our warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by the iHandicrafts warranty.

5.Custom Orders
We’re committed to designing beautiful handicrafts that complements a variety of decor styles and tastes using the highest-quality raw materials. As such, we’re unable to customize our products or provide additional colorways than those offered.
Let us know if we can help you find what you’re looking for, or if you have any questions about color, styling, or decor.

6.Damage After Delivery
Our manufacturer’s warranty covers faults in materials and workmanship. We understand that accidents happen, and while instances of damage in the home are not covered under our warranty, we’re always happy to provide any support when possible. 

Contact us for more details.